Refund & Cancellation Policy
FillScope Pro (monthly or yearly) is sold and billed by Paddle.com Market Ltd, the Merchant of Record for FillScope — Paddle is the seller you are contracting with for the purchase, and processes all payments, taxes and refunds. Every paid plan starts with a 14-day free trial, so no card is charged before you decide.
Free trial
New Pro subscriptions include a 14-day free trial where stated on the pricing page. You will not be charged during the trial. If you don't cancel before the trial ends, your card is charged automatically at the plan price and the subscription continues each period until cancelled.
Cancel anytime
You can cancel your subscription at any time — from your account settings, or by contacting [email protected]. Cancelling stops future renewals; you keep Pro access until the end of the period you already paid for, then the account reverts to the free tier (your data is not deleted).
Refunds
Because Paddle is the Merchant of Record, refund requests are handled by Paddle. If you believe you were charged in error, or you're unsatisfied within the first 14 days of a paid period, contact us at [email protected] or reach Paddle support directly (Paddle's contact details are on your invoice), and we will work with Paddle to process an eligible refund. Refunds for partial periods after the first 14 days are considered case by case.